Bristol Old Vic Theatre

Their existing Splicecom phone system was not being supported effectively which resulted in delays and expensive charges to get changes completed.

Additionally the theatre was going through extensive refurbishment work and needed to relocate the office to a temporary site, enabling different office locations to all be networked together efficiently.

Alliance put a maintenance support package in place with clear SLAs that matched the businesses requirements, ensuring that any phone system issues were dealt with quickly and efficiently.

We also migrated all numbers from an existing ISDN30 to a new SIP trunk that became the primary route for inbound and outbound call traffic, the ISDN30 was set up as the automatic failover if the SIP trunk was not available.

The internet connections between sites were upgraded to provide a more stable connectivity and Alliance also provided cabling engineering support to move BT lines internally during the refurbishment.