8×8 Cloud Telephony

8×8 offers voice, video, chat and contact centre technology all on one cloud communications platform. If you are looking for a cloud-based phone system that can grow and flex with your business, then look no further than the 8×8 series.

Alliance Communications are proud to be an 8×8 Partner. Our dedicated cloud telephony team can talk you through the 8×8 telephony system and its benefits as part of your free demo.

Unified Communications

UCaaS

Connect, collaborate and chat, from anywhere.

The 8×8 eXperience Communications Platform™ fuses business telephony, video meetings and team messaging on your PC, smartphone, or web browser.

Enjoy cloud-hosted calls with award-winning clarity, unite colleagues from around the world with secure video meetings, and enjoy feature-rich team chat from any device. 8×8 also integrates seamlessly with your core third-party applications, from CRM systems to Microsoft Teams, while expanding your engagement options with advanced APIs.

Contact Centre

CCaaS

All your contact centre channels together in the cloud.

Let 8×8’s integrated cloud-hosted contact centre solution, optimise customer experience across all channels, while boosting colleague engagement and enabling a work-anywhere workforce.

With 8×8, your people can react quickly to any enquiry, while preserving both the content and context of each engagement from the beginning to the end of the customer journey.

eXperience Communications Platform

XCaaS

One platform. Every Communications experience.

XCaaS from 8×8 fuses UC, omni-channel Call Centre and over 50 third-party apps (including Microsoft Teams, Hubspot, Google Workspace and Salesforce) on one secure, reliable and data compliant platform, complete with cutting-edge analytics and reporting.

This unique, silo-free platform brings together cloud-native contact centre, voice, team chat, meetings and embeddable communications for truly effortless engagement and castiron SLAs to give you total peace of mind.

8×8 Voice for Microsoft Teams 

Add external calling to Microsoft Teams

Take the capabilities of Microsoft Teams to a whole new level, with global direct routing, contact centre, SMS and more.

With 8×8 Voice for Microsoft Teams, colleagues can make and receive global calls through their native Teams dialler, with crystal-clear quality, unlimited calling plans covering 50+ countries and user presence technology. You can even integrate full omnichannel contact centre functionality, with one-touch switching between voice and digital channels.

BT Network switch off

In 2025, BT and Openreach will be switching off the PSTN and ISDN telephone networks. This means that all businesses in the UK will have to switch to IP telephony in the next few years. 8×8 is an ideal solution to this change in infrastructure and offers a number of added benefits for your business.

Our cloud telephony experts can help advise on the best cloud based systems for your business and work with you to formalise a clear migration plan to avoid interruptions and improve your business communications.

Cost efficiencies

• Free local and national calls
• Simple low cost per user
• No hardware required
• Lower power consumption
• All Inclusive support, changes and redundancy

Functionality

• Fully managed cloud platform
• Extensive call handling features
• Contact centre functionality
• Unified communications
• Video and call conferencing
• Call recording and reporting

Flexibility

• Work from anywhere
• Work on any device, handset, mobile, soft phone
• Flexible short term contracts
• Global presence and numbering
• Quick and easy set up
• Fully managed and supported

Independent Advice

We choose from a range of providers to offer you the best solution.

Competitive Prices

With partner level contracts, we keep your speeds high and your costs low.

Unrivalled Support

Support with a dedicated account manager to keep you connected.