Hosted IP telephony benefits compared to in house phone systems

Hosted IP telephony benefits:

Cost Efficiencies

Call costs:

  • Free calls to users on the same service
  • Highly reduced call costs to all destinations, especially mobile

Connectivity costs:

  • No need for multiple BT line rentals and installation costs
  • Standard ADSL or FTTC services sufficient to support IP phones with capacity for growth
  • A highly competitive range of Internet solutions for all your Voice and Data requirements

Infrastructure costs:

  • No Capital Expenditure required to invest in PBX (phone system) infrastructure.
  • A Hosted phone system that is fully managed for you.
  • No upgrades or maintenance required
  • No additional line cards, extension cards or software cards required for expansion
  • One integrated system across all sites


  • Voicemail
  • Hunt Me / Find Me
  • Unified Communications (Instant Messaging, Call Conferencing, Video Conferencing)
  • Presence and availability of users
  • Microsoft Outlook and CRM Integration
  • Customized individual user management
  • Call Centre applications
  • Reception applications
  • Remote phone features with soft phones and mobile apps
  • Web portal management


  • Unlimited users, a fully scaleable solution
  • Access your office telephony system from multiple sites – the internet becomes your telephony network
  • Any geographic number available for any location
  • Number porting
  • Full Disaster Recovery options
  • A future proof system for your business

Limitations and considerations of ‘in-house’ phone systems:

Cost Efiiciencies

  • Multiple BT lines required to support the phone system with associated installation costs and on-going line rental costs
  • Further BT line installation and line rental costs required for expansion
  • No free internal calls
  • On-going phone system maintenance charges with limited support options for site visits
  • The phone system, handsets and system cards become obsolete and ultimately difficult and expensive to support


  • Additional functionality is expensive to set up and enable on the phone system
  • Not all functionality is available on in house phone systems
  • No seamless upgrades to new functionality
  • Limited Unified Communications and advanced features


  • Expensive to expand with engineer visits required to install further line, extension and system cards
  • No disaster recovery or failover built into in house phone systems
  • Fixed to available numbers on local BT exchange
  • Expensive to link offices together
  • In house systems are not future proof and require on-going upgrades, maintenance and expansion, and will ultimately become obsolete as they are phased out for the latest model resulting in further investment in new systems

Back to Hosted Telephony solutions

For more information on our phone system solutions, please contact a member of our Sales Team
01173 700 900