Big businesses lack cohesion with software communications

In an age where users are a screen tap away from connecting to other people, businesses are faced with many choices for enabling employees to communicate.

This often leads to a mix of conflicting and incompatible applications and tools. The result is that productivity suffers and teamwork breaks down as silos appear and galvanise across organisations.

Employees spend most of their communications time reading and replying to email. Lack of interoperability across platforms continues to make email the ‘go to’ mode of communications, even as it is being stretched beyond its initial purpose.

This suggests email remains the default tool despite the fact new enterprise applications that combine collaboration, chat, video and voice in a consistent workflow are becoming more prevalent.

What is the cost?

Businesses with 500 employees could be losing over $5m annually, claims Mitel in a survey into the cost of inadequate enterprise communications and collaboration capabilities.

The independent survey, conducted by Webtorials, analysed the ways people interact both inside and outside an organisation across North America and Europe and concluded that the yearly impact of losses in productivity costs firms $11,000 on average per employee.

Employees spend more than two-thirds of their day communicating and collaborating, yet lose almost 15% of total work time.

Chat and IM remain a challenge for businesses given the inconsistency of applications. When reviewing collaboration tools, IT decision-makers need to ensure employees, and those outside the organisation who engage with the business, are using an interface that can tie together disparate platforms and applications. Bringing these together can save businesses money and provide a path to digital transformation.

What do the experts say?

“This study underscores the alarming cost of poor communications and collaboration, and how companies of all sizes are artificially constrained by the very tools that were intended to improve their ability to be productive,” said Bob Agnes, EVP & President of Enterprise Division, Mitel.

“For a company with 500 employees, as an example, the typical cost of inefficient communications is well over $5 million (USD) per year as outlined in our report,” said Steven Taylor, Founder and CEO, Webtorials. “While there is no communications and collaboration infrastructure that can recover all of this expense, a careful examination of methods and systems can have an immense payoff in potentially recouping millions of dollars.”

With this in mind, the ideal solution would be for 8×8 with Alliance to provide a fully integrated collaboration platform covering all forms of communication both internally and externally.

For further information contact Alliance on 01173 700900 or email