The cloud – It is here to stay, not just a passing shower

The cloud – It is here to stay, not just a passing shower

As part of a recent survey for BizTechInsights more than 90 percent of survey respondents say they are mostly or very comfortable using the cloud for critical applications. And what application could be more critical than unified communications?

No company wants its employees to be disconnected from customers when they’re out of the office.

It’s important that they can configure desk phones and mobile phones to ring simultaneously or hop on a virtual video conference from wherever they are. The right cloud communications solution will make this all possible in a holistic and integrated fashion, rather than requiring users to adopt multiple solutions to achieve their ends.

The right cloud communications system will enable integration without charging per-seat fee charges for efficiency-enabling software-based phones and mobile device applications. There won’t be scalability limits, either, so companies will be able to quickly add new employees to the network to accommodate future growth.

More than 60 percent of survey respondents expect to significantly increase the number of employees they have across offices over the next three years. So, with that in mind cloud communications make sense.

Equally important, the cloud will provide the resiliency and reliability necessary to keep communications readily available.

Businesses can leverage a cloud communication service that runs in data centres located in geographically dispersed sites across the globe in support of built-in redundancy and automatic and transparent failover to prevent disruptions in service. Additionally, administrators will have streamlined, centralised access for easy online management of tasks, such as setting up extensions and auto attendants, across multiple sites.

Most important of all, the appropriate cloud communications system will address survey respondents’ top four concerns:

  • Integration with back-office applications. For CRM systems, for instance, workers can enjoy single-sign-on capabilities and the delivery of critical information with consolidated reporting and administrative information. Or they can call contacts from online services like their Skype for Business directory using their virtual extension, among other capabilities.
  • Continuing support. The cloud clearly represents the future of enterprise communications. The cloud is in a major adoption phase on this front because it is the obvious backbone for driving responsive customer engagement experiences and internal collaboration at scale with flexibility, which are key requirements to be a competitive business today.
  • IT burdens. The provider will handle ongoing upgrades and maintenance to assure operations smoothly continue, freeing busy IT teams to tackle other tasks.
  • Maintenance and upgrade costs. Not having to pay for external third-party services is clearly a benefit when it comes to minimizing and optimizing IT spend.

To find out more and how Alliance Communications can help your business call 01173 700 900 or email info@alliancecoms.com