Case Study

The HR Dept

The HR Dept is a national franchise organisation with over 60 franchises nationally. These provide businesses with local, personal HR & employment law advice and support. The client needed a single supplier to manage all aspects of their telephony requirements and so approached Alliance.

The challenge

Consolidating virtual numbers onto a single platform, devising a flexible mobile solution, and supporting a business merger with a new phone system.

The client had a large range of virtual numbers for each franchise that needed to be consolidated onto a single platform. They also required a flexible mobile solution for key staff within the head office and a new, integrated phone system that would support two merging businesses cost effectively.

The solution

Virtual number management online, a Vodafone mobile telephony package and hosted 8×8 telephony.

We ported all of the virtual numbers onto our NGN management platform. This allows HR Dept to manage their numbers and instantly repoint them as and when required. Through our wholesale relationship with Vodafone we created a bespoke mobile package and we implemented our hosted 8×8 telephony solution for the new office, which enables the client to manage communications across two businesses and cost centres.

The Verdict

A personal, understanding service that is always there to lend a hand. We came to Alliance as two separate companies and the system that was put in place has allowed us to work in tandem. We can now manage our out-of-hours, holidays and diversion efficiently and effectively. I would highly recommend Alliance Communications, they have great knowledge and have provided us with a great all-in-one, managed solution.

Stacey Glass
HR Director

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