Case Study

Bristol Old Vic Theatre

Bristol Old Vic is the longest continuously-running theatre in the UK, currently celebrating 250 years. They approached Alliance as they were not getting the required level of support from their existing provider and wanted a trusted supplier to manage their existing services and upgrade them to an IP based solution that would support their future business requirements.

The Challenge

Their existing Splicecom phone system was not being supported effectively which resulted in delays and expensive charges to get changes completed.

Additionally the theatre was going through extensive refurbishment work and needed to relocate the office to a temporary site, enabling different office locations to all be networked together efficiently.

The Solution

Alliance put a maintenance support package in place with clear SLAs that matched the businesses requirements, ensuring that any phone system issues were dealt with quickly and efficiently.

We also migrated all numbers from an existing ISDN30 to a new SIP trunk that became the primary route for inbound and outbound call traffic, the ISDN30 was set up as the automatic failover if the SIP trunk was not available.

The internet connections between sites were upgraded to provide a more stable connectivity and Alliance also provided cabling engineering support to move BT lines internally during the refurbishment.

The Verdict

As soon as Alliance took over the management of our existing phone system and services we noticed an immediate difference in the speed of their response to enquiries and their ability to get things done in a timely and efficient way. They have been a trusted partner ever since, allowing us to focus on running the theatre in the knowledge that they will deliver the telecommunications changes we required without disruption to the day to day operations. I would highly recommend their business as they have an extremely good knowledge of all technical aspects of telecommunications and provide excellent on-going management and support.

Aidan Woodburn
Head of Operations

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